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lz_livebox_show_box(_zIndex){if(this.lz_livebox_shown){this.lz_livebox_div.style.display="";this.lz_livebox_div.style.visibility="visible";return}this.lz_livebox_shown=true;this.lz_livebox_div.style.zIndex=_zIndex;window.setTimeout("if(window['"+this.lz_livebox_name+"']!=null)window['"+this.lz_livebox_name+"'].lz_livebox_move()",1);if(!lz_is_mobile){document.onmousedown=lz_livebox_init_move;document.onmouseup=new Function("lz_move_active=false;lz_livebox_save_pos();")}}function lz_livebox_hide_box(){if(this.lz_livebox_shown){this.lz_livebox_div.style.display="none";this.lz_livebox_div.style.visibility="hidden"}}function lz_livebox_unload_box(){var currentopacity=parseFloat(this.lz_livebox_div.style.opacity);currentopacity-=0.06;this.lz_livebox_div.style.opacity=currentopacity;if(currentopacity>0){window.setTimeout("window['"+this.lz_livebox_name+"'].lz_livebox_unload()",2)}}function lz_livebox_init_move(e){try{var fobj=(!lz_is_ie)?e.target:event.srcElement;if(fobj.tagName.toLowerCase()=="input"||fobj.tagName.toLowerCase()=="textarea"||fobj.tagName.toLowerCase()=="iframe"||fobj.tagName.toLowerCase()=="a"){return}var count=0;while(fobj!=null&&fobj.style.zIndex!=99999&&count++<20){fobj=(!lz_is_ie)?fobj.parentNode:fobj.parentElement;if(!(fobj!=null&&fobj.className!="unmovable")){return 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top=((!lz_is_ie)?lz_move_ty+e.clientY-lz_move_y:lz_move_ty+event.clientY-lz_move_y);lz_move_object.style.bottom="";lz_move_object.style.top=top+"px";var left=((!lz_is_ie)?lz_move_tx+e.clientX-lz_move_x:lz_move_tx+event.clientX-lz_move_x);lz_move_object.style.right="";lz_move_object.style.left=left+"px";if(window[lz_move_object.id].lz_livebox_on_move!=null){eval(window[lz_move_object.id].lz_livebox_on_move)}return false}}function lz_livebox_extended_pos(_obj,_ext){document.getElementById(_obj).style.top=(parseInt(document.getElementById(_obj).style.top.replace("px",""))+_ext)+"px"}function 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topdist=parseInt(this.lz_livebox_get_top(false).replace("px",""));if((this.lzibst_effect==1&&current<(topdist-this.lzibst_slide_step))||(this.lzibst_effect==3&&current>(topdist-this.lzibst_slide_step))){window.setTimeout("if(window['"+this.lz_livebox_name+"']!=null)window['"+this.lz_livebox_name+"'].lz_livebox_move()",this.lzibst_slide_speed)}else{this.lz_livebox_div.style.top=topdist+"px";this.lz_livebox_slide_finished=true}}else{if(this.lzibst_effect==2||this.lzibst_effect==4){var current=parseInt(this.lz_livebox_div.style.left.replace("px","").replace("pt",""));if(this.lzibst_effect==2){current-=this.lzibst_slide_step}else{current+=this.lzibst_slide_step}this.lz_livebox_div.style.left=current+"px";this.lz_livebox_div.style.top=this.lz_livebox_get_top(false);var leftdist=parseInt(this.lz_livebox_get_left(false).replace("px",""));if((this.lzibst_effect==2&&current>(leftdist-this.lzibst_slide_step))||(this.lzibst_effect==4&&current<(leftdist-this.lzibst_slide_step))){window.setTimeout("if(window['"+this.lz_livebox_name+"']!=null)window['"+this.lz_livebox_name+"'].lz_livebox_move()",this.lzibst_slide_speed)}else{this.lz_livebox_div.style.left=leftdist+"px";this.lz_livebox_slide_finished=true}}else{if(this.lzibst_effect==5){var currentheight=parseInt(this.lz_livebox_div.style.height.replace("px","").replace("pt",""));var currentwidth=parseInt(this.lz_livebox_div.style.width.replace("px","").replace("pt",""));var wstep=this.lzibst_slide_step;var 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lz_livebox_center_get_left(_abs){if(this.lz_livebox_fixed_mode){return"0px"}else{if(lz_is_mobile&&this.lzibst_hposition=="right"){return"auto"}else{if(this.lz_livebox_preset_left!=null){return this.lz_livebox_preset_left}else{if(this.lz_livebox_preset_right!=null){return"auto"}}}}var left=0;if(this.lzibst_hposition=="center"){left=parseInt((lz_global_get_window_width(true)*50/100));left-=parseInt(this.lzibst_width/2);if(this.lzibst_margin[0]!=0){left+=this.lzibst_margin[0]}if(this.lzibst_margin[2]!=0){left-=this.lzibst_margin[2]}if(_abs){left+=lz_global_get_page_offset_x()}return left+"px"}else{if(this.lzibst_hposition=="left"){if(this.lzibst_margin[0]!=0){left+=this.lzibst_margin[0]}if(this.lzibst_margin[2]!=0){left-=this.lzibst_margin[2]}if(_abs){left+=lz_global_get_page_offset_x()}return left+"px"}else{if(this.lzibst_hposition=="right"){left=lz_global_get_window_width(false);left-=parseInt(this.lzibst_width);if(this.lzibst_margin[0]!=0){left+=this.lzibst_margin[0]}if(this.lzibst_margin[2]!=0){left-=this.lzibst_margin[2]}return left+"px"}}}}function lz_livebox_center_get_top(_abs){if(this.lz_livebox_fixed_mode){return"0px"}else{if(lz_is_mobile&&this.lzibst_vposition=="bottom"){return"auto"}else{if(this.lz_livebox_preset_top!=null){return this.lz_livebox_preset_top}else{if(this.lz_livebox_preset_bottom!=null){return"auto"}}}}var top=0;if(this.lzibst_vposition=="center"){top=parseInt((lz_global_get_window_height()*50/100));if(_abs){top+=lz_global_get_page_offset_y()}top-=parseInt(this.lzibst_height/2);if(this.lzibst_margin[1]!=0){top+=this.lzibst_margin[1]}if(this.lzibst_margin[3]!=0){top-=this.lzibst_margin[3]}return parseInt(top)+"px"}else{if(this.lzibst_vposition=="top"){if(this.lzibst_margin[1]!=0){top+=this.lzibst_margin[1]}if(this.lzibst_margin[3]!=0){top-=this.lzibst_margin[3]}if(_abs){top+=lz_global_get_page_offset_y()}return parseInt(top)+"px"}else{if(this.lzibst_vposition=="bottom"){top=lz_global_get_window_height();top-=parseInt(this.lzibst_height);if(this.lzibst_margin[1]!=0){top+=this.lzibst_margin[1]}if(this.lzibst_margin[3]!=0){top-=this.lzibst_margin[3]}return parseInt(top)+"px"}}}}function lz_livebox_center_get_bottom(_abs){if(this.lz_livebox_fixed_mode){return"0px"}else{if(lz_is_mobile&&this.lzibst_vposition=="bottom"&&_abs){return(Math.floor(lz_zoom_factor*this.lzibst_margin[3])+document.documentElement.clientHeight-(lz_global_get_window_height()+lz_global_get_page_offset_y()))+"px"}else{if(lz_is_mobile&&this.lzibst_vposition=="bottom"){return Math.floor(lz_zoom_factor*this.lzibst_margin[3])+"px"}else{if(this.lz_livebox_preset_bottom!=null){return this.lz_livebox_preset_bottom}else{return"auto"}}}}}function lz_livebox_center_get_right(_abs){if(this.lz_livebox_fixed_mode){return"0px"}else{if(lz_is_mobile&&this.lzibst_hposition=="right"&&_abs){return(Math.floor(lz_zoom_factor*this.lzibst_margin[2])+document.documentElement.clientWidth-(lz_global_get_window_width(true)+lz_global_get_page_offset_x()))+"px"}else{if(lz_is_mobile&&this.lzibst_hposition=="right"){return Math.floor(lz_zoom_factor*this.lzibst_margin[2])+"px"}else{return"auto"}}}}function lz_livebox_center_set_preset(_preset,_vertical){if(_preset==null){return}var parts=_preset.split(",");if(_vertical&&parts[0]!=null){var 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a=false;if(window[c].lz_livebox_fixed_mode){a=false}else{if(!lz_chat_state_expanded){a=false}else{if(document.getElementById(c).style.position=="fixed"&&!lz_livebox_is_visible(document.getElementById(c))){a=true}else{if(document.getElementById(c).style.position=="absolute"){a=true}}}}if(b){document.getElementById(c).style.top=window[c].lz_livebox_get_top(a);document.getElementById(c).style.bottom=window[c].lz_livebox_get_bottom(a)}document.getElementById(c).style.left=window[c].lz_livebox_get_left(a);document.getElementById(c).style.right=window[c].lz_livebox_get_right(a);document.getElementById(c).style.position=(a)?"absolute":"fixed";if(!lz_chat_state_expanded&&c=="lz_eye_catcher"){if(window.innerWidth<(1.4*window[c].lzibst_width)){window[c].lz_livebox_hide()}else{window[c].lz_livebox_show()}}}}function lz_livebox_hide_box(a){if(document.getElementById(a)!=null){window[a].lz_livebox_hide()}}function 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Date().getTimezoneOffset()/60)*-1;var lz_chat_windows=new Array();var lz_check_cw=null;var lz_cb_url=new Array();var lz_document_head=document.getElementsByTagName("head")[0];var lz_poll_required=false;var lz_timer_connection_error=null;var lz_last_image_reload=lz_global_timestamp();var lz_deactivate=null;var lz_force_monitoring=false;var lz_init_floating_selector=null;var lz_chat_fixed_mode=false;var lz_data_id=null;lz_tracking_start_system();function lz_tracking_start_system(){if(!lz_resources[0]||!lz_resources[1]||!lz_resources[2]||(lz_overlay_chat_available&&(!lz_resources[4]))){setTimeout(lz_tracking_start_system,50);return}lz_geo_resolution=new lz_geo_resolver();window.onerror=lz_global_handle_exception;lz_session=new 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lz_chat_play_sound(a){if(lz_sound_available&&document.getElementById("lz_chat_overlay_options_sound").checked){if(lz_sound_player==null){lz_sound_player=new Audio(lz_poll_server+"sound/"+a+"."+lz_sound_format)}lz_sound_player.play()}}function lz_chat_set_talk_to_human(a,b){lz_chat_input_bot_state(false,false);lz_chat_talk_to_human=a;if(b&&a&&!lz_chat_delined){lz_tracking_poll_server(1119);lz_chat_set_focus(13)}}function lz_chat_input_bot_state(b,a){lz_chat_botmode=b;document.getElementById("lz_chat_text").style.display=(a)?"none":"";document.getElementById("lz_chat_bot_reply_loading").style.display=(!a||!b)?"none":"";if(b&&!a){setTimeout("lz_chat_set_focus(11);",200)}}function lz_chat_message(e,b){if(!lz_chat_change_data&&lz_chat_status==0){lz_chat_change_data=true}lz_closed=false;var d=(e==null)?lz_global_trim(document.getElementById("lz_chat_text").value):e;if(d.length>0&&lz_chat_botmode){lz_chat_input_bot_state(true,true)}var g=(lz_session.TransInto!=""&&lz_session.TransInto!=null)?lz_session.TransInto:"";if(lz_tr_api_key!=""&&g!=""&&lz_session.TransFrom!=null&&lz_session.TransFrom!=""&&lz_session.TransFrom.toUpperCase()!=g.toUpperCase()&&e==null){var i=document.createElement("script");i.type="text/javascript";window.doneTranslateCallback=function c(k){if(k.data!=null){lz_chat_message(d,k.data.translations[0].translatedText);window.doneTranslateCallback=null}else{alert("Sorry, there was an error while trying to translate:\r\n"+JSON.stringify(k));lz_chat_message(d,null)}};var a="https://www.googleapis.com/language/translate/v2?key="+lz_global_base64_decode(lz_tr_api_key)+"&format=html&source="+lz_session.TransFrom+"&target="+g+"&callback=doneTranslateCallback&q="+d;i.src=a;document.getElementsByTagName("head")[0].appendChild(i);document.getElementById("lz_chat_text").value="";return 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h=(lz_chat_last_poster!=lz_external.Id)?lz_global_base64_decode(lz_post_html):lz_global_base64_decode(lz_add_html);h=h.replace("<!--message-->",f);h=h.replace("<!--time-->",lz_global_timestamp());h=h.replace("<!--name-->",(lz_chat_get_input_value(111).length==0)?lz_guest_name:lz_global_htmlentities(lz_chat_get_input_value(111)));lz_chat_add_html_element(lz_global_base64_encode(h),false,null,null,lz_global_base64_encode(lz_external.Id),null);lz_tracking_poll_server(1114);lz_chat_set_focus(6)}return false}function lz_chat_set_group(a){lz_desired_group=lz_global_base64_decode(a);if(lz_chat_data.Groups!=null){lz_chat_data.SelectedGroup=lz_chat_data.Groups.GetGroupById(lz_desired_group);lz_chat_data.Groups.SelectGroupById(lz_chat_data.SelectedGroup.Id,document.getElementById("lz_form_groups"))}}function lz_chat_set_host(e,i,b,f,h,g,c,a,d){if(lz_overlay_chat!=null){lz_chat_id=lz_global_base64_decode(i);if(g!=null&&lz_session.TransInto==""){lz_session.TransInto=lz_global_base64_decode(g);lz_session.Save()}if(e!=null){if(!lz_chat_botmode){lz_chat_set_state_bar(true)}lz_operator=new lz_chat_operator();lz_operator.Id=lz_global_base64_decode(e);lz_operator.Group=lz_global_base64_decode(b);lz_operator.Fullname=lz_global_base64_decode(a);lz_desired_operator=lz_global_base64_decode(h)}else{lz_chat_set_state_bar(false);lz_desired_operator=null;lz_external.MessagesSent=new Array();lz_operator=null}document.getElementById("lz_cf_so").style.display=(d!=null&&d[1]==0)?"none":"block";document.getElementById("lz_cf_pr").style.display=(d!=null&&d[2]==0)?"none":"block";document.getElementById("lz_cf_fu").style.display=(d!=null&&d[5]==0)?"none":"block";document.getElementById("lz_chat_feedback_init").style.display=(d!=null&&d[3]==0)?"none":"block";if(d!=null&&d[1]==0){lz_sound_available=false}if(c!=null){document.getElementById("lz_chat_state_image").style.backgroundImage="url('"+lz_global_base64_decode(c)+"')"}document.getElementById("lz_chat_operator_fullname").innerHTML=(lz_operator!=null)?lz_operator.Fullname:"";document.getElementById("lz_chat_operator_groupname").innerHTML=(lz_operator!=null)?lz_global_base64_decode(f):""}}function lz_chat_set_state_bar(a){if(lz_overlay_chat!=null){if(a){document.getElementById("lz_chat_content_box").style.top="87px";document.getElementById("lz_chat_state_bar").style.display="block"}else{document.getElementById("lz_chat_content_box").style.top="6px";document.getElementById("lz_chat_state_bar").style.display="none"}}}function lz_chat_close(){lz_chat_logged_in=false;lz_leave_chat=true;lz_chat_set_state_bar(false);lz_tracking_poll_server(1120)}function lz_chat_print(){var a=lz_poll_server+"print.php?c="+lz_global_base64_url_encode(lz_chat_id)+"&b="+lz_global_base64_url_encode(lz_session.UserId+"_OVL")+"&i="+lz_global_base64_url_encode(lz_session.UserId)+"&r="+Math.random().toString();void (window.open(a,"LiveZilla","width=400,height=600,left=50,top=50,resizable=yes,menubar=no,location=no,status=yes,slidebars=no"))}function lz_chat_set_typing(b,a){if(lz_overlay_chat!=null){var c=false;if(lz_chat_connecting){if(!a&&lz_timer_connecting!=null){return}if(document.getElementById("lz_chat_overlay_info").innerHTML.length==0){c=true;document.getElementById("lz_chat_overlay_info").innerHTML=lz_text_connecting_info}else{document.getElementById("lz_chat_overlay_info").innerHTML=""}lz_timer_connecting=setTimeout("lz_chat_set_typing('',true);",700)}else{if(lz_timer_connecting!=null){clearTimeout(lz_timer_connecting)}lz_timer_connecting=null;c=b!=null;document.getElementById("lz_chat_overlay_typing_info").innerHTML=(b!=null)?lz_global_base64_decode(b):""}document.getElementById("lz_chat_content_box").style.bottom=(lz_chat_connecting)?"102px":"80px";document.getElementById("lz_chat_overlay_info").className=(c)?"lz_con_inf":"";document.getElementById("lz_chat_overlay_loading_bar").style.display=(lz_chat_connecting)?"block":"none";document.getElementById("lz_chat_overlay_info").style.display=(lz_chat_connecting)?"block":"none"}}function lz_chat_switch_extern_typing(b){var a=(b!=lz_external.Typing);if(b){if(lz_timer_typing!=null){clearTimeout(lz_timer_typing)}lz_timer_typing=setTimeout("lz_chat_switch_extern_typing(false);",5000)}lz_external.Typing=b;if(a&&lz_operator!=null){lz_tracking_poll_server(1115)}}function lz_chat_show_waiting_message(a){if(lz_chat_status<2){lz_chat_add_html_element(a,false,null,null,"sys",null)}}function lz_chat_set_connecting(d,c,a,b,e){if(c!=null){lz_external.Id=c}if(d&&lz_chat_data.TimerWaiting==null&&b!=null){lz_chat_data.TimerWaiting=setTimeout("lz_chat_show_waiting_message('"+b+"');",e*1000)}else{if(!d&&lz_chat_data.TimerWaiting!=null){clearTimeout(lz_chat_data.TimerWaiting);lz_chat_data.TimerWaiting=null}}lz_chat_connecting=d;if(d){lz_chat_set_typing(null,false)}if(document.getElementById("lz_chat_apo")!=null){document.getElementById("lz_chat_apo").style.visibility=(a)?"hidden":"visible"}}function lz_chat_set_last_post(a){lz_last_post=lz_global_base64_decode(a)}function lz_chat_require_leave_message(){lz_ticket_when_online=true;if(lz_chat_handle_ticket_forward(true)){return}lz_mode_create_ticket=true;lz_chat_close();if(document.getElementById("lz_chat_text").value.length>0&&document.getElementsByName("form_114")[0].value.length==0){document.getElementsByName("form_114")[0].value=document.getElementById("lz_chat_text").value}else{if(lz_last_post.length>0&&document.getElementsByName("form_114")[0].value.length==0){document.getElementsByName("form_114")[0].value=lz_last_post}}lz_chat_prepare_data_form();lz_chat_set_focus(65)}function lz_chat_message_return(){lz_mode_create_ticket=false;if(!lz_chat_delined){lz_chat_set_application(true,lz_chat_botmode)}}function lz_chat_prepare_data_form(){lz_chat_set_input_fields();if(lz_chat_data.SelectedGroup==null){return}var a=lz_chat_data.CurrentApplication=="chat"&&(lz_chat_data.SelectedGroup.Amount>0||lz_mode_change_details);var c=lz_mode_change_details||(!lz_ticket_when_online&&lz_chat_data.CurrentApplication=="chat"&&lz_chat_data.SelectedGroup.Amount>0);document.getElementById("lz_chat_overlay_data_form_cancel_button").style.display=(a)?"":"none";document.getElementById("lz_chat_overlay_data_form_cancel_button").innerHTML=(lz_chat_data.CurrentApplication=="chat"&&lz_mode_change_details)?lz_text_save:(lz_chat_status>0)?lz_text_back:lz_text_start_chat;document.getElementById("lz_chat_overlay_data_form_ok_button").style.display=(c)?"none":"";document.getElementById("lz_chat_overlay_data_form_ok_button").className=(true)?"lz_chat_overlay_options_box_base lz_overlay_chat_button unselectable":"lz_chat_overlay_options_box_base lz_overlay_chat_button lz_overlay_light_button unselectable";document.getElementById("lz_chat_data_form_header_title").innerHTML=(lz_chat_data.CurrentApplication=="chat"&&lz_chat_data.SelectedGroup.Amount>0)?lz_text_chat_header:lz_text_ticket_header;document.getElementById("lz_chat_data_form_header_text").innerHTML=(lz_chat_data.CurrentApplication=="chat"&&!lz_mode_create_ticket&&lz_chat_data.SelectedGroup.Amount>0)?((lz_mode_change_details&&!lz_mode_create_ticket)?"":lz_text_chat_information):lz_text_ticket_information;document.getElementById("lz_chat_data_form_header_title").className=(lz_chat_data.CurrentApplication=="chat"&&lz_chat_data.SelectedGroup.Amount>0)?"lz_chat_status_online":"lz_chat_status_offline";document.getElementById("lz_chat_data_form_header_text").style.display=(lz_chat_data.CurrentApplication=="ticket"||lz_mode_create_ticket||!lz_mode_change_details)?"":"none";document.getElementById("lz_chat_data_form_header_title").style.display=(lz_chat_data.CurrentApplication=="ticket"||lz_mode_create_ticket||!lz_mode_change_details)?"":"none";document.getElementById("lz_chat_data_header").style.visibility=(lz_chat_data.CurrentApplication=="ticket"||lz_mode_create_ticket||!lz_mode_change_details)?"visible":"hidden";document.getElementById("lz_chat_overlay_ticket").style.display=(lz_mode_ticket_feedback)?"":"none";document.getElementById("lz_chat_content_box").style.display=(lz_chat_data.CurrentApplication=="chat")?"":"none";document.getElementById("lz_chat_data_form").style.display=(document.getElementById("lz_chat_invite_id")==null&&!lz_mode_ticket_feedback&&(lz_chat_data.CurrentApplication!="chat"||lz_mode_create_ticket||lz_mode_change_details||(lz_mode_chat_login&&lz_chat_status==0&&!lz_chat_logged_in)))?"":"none";document.getElementById("lz_chat_ticket_received").style.display=(lz_mode_ticket_feedback&&!lz_flood)?"":"none";document.getElementById("lz_chat_text").disabled=(document.getElementById("lz_chat_data_form").style.display!="none");document.getElementById("lz_chat_overlay_data_form_cancel_button").style.backgroundImage=(!lz_mode_change_details)?"url('"+lz_poll_server+"templates/overlays/chat/images/icon_chat.png')":"";document.getElementById("lz_chat_overlay_data_form_ok_button").style.backgroundImage=(true)?"url('"+lz_poll_server+"templates/overlays/chat/images/icon_ticket.png')":"";if(lz_text_ticket_information==document.getElementById("lz_chat_data_form_header_text").innerHTML&&lz_chat_data.SelectedGroup!=null&&lz_chat_data.SelectedGroup.TicketInformation.length>0){document.getElementById("lz_chat_data_form_header_text").innerHTML+="<br>"+lz_chat_data.SelectedGroup.TicketInformation}if(lz_text_chat_header==document.getElementById("lz_chat_data_form_header_text").innerHTML&&lz_chat_data.SelectedGroup!=null&&lz_chat_data.SelectedGroup.ChatInformation.length>0){document.getElementById("lz_chat_data_form_header_text").innerHTML+="<br>"+lz_chat_data.SelectedGroup.ChatInformation}var b="";if(lz_chat_data.CurrentApplication=="chat"&&lz_chat_botmode&&lz_header_bot_text!=""&&!lz_mode_chat_login&&!lz_mode_create_ticket){b=lz_header_bot_text}else{b=(lz_chat_data.CurrentApplication=="chat"&&(lz_chat_data.SelectedGroup.Amount>0||lz_chat_status>0))?lz_header_online:lz_header_offline}document.getElementById("lz_chat_overlay_text").innerHTML=lz_global_base64_decode(b)}function lz_chat_data_form_result(a){document.getElementById("lz_form_mandatory").style.display="none";if(a){lz_check_missing_inputs(false);lz_chat_send_ticket()}else{if(lz_mode_ticket_feedback){lz_mode_create_ticket=true;lz_mode_ticket_feedback=false;lz_chat_prepare_data_form();lz_chat_set_focus(7)}else{if(lz_mode_change_details){lz_chat_switch_details(false)}else{if(lz_chat_data.CurrentApplication=="chat"){lz_chat_start()}}}}}function lz_chat_start(){lz_mode_create_ticket=false;if(lz_chat_status>0||(lz_chat_status==0&&lz_check_missing_inputs(true,"lz_chat_start"))){lz_chat_change_data=true;lz_chat_loading(false);if(document.getElementsByName("form_114")[0].value.length>0&&lz_chat_status==0){document.getElementById("lz_chat_text").value=document.getElementsByName("form_114")[0].value;lz_chat_message(null,null);document.getElementById("lz_chat_text").value=""}lz_chat_logged_in=true}lz_chat_prepare_data_form();lz_chat_set_focus(8)}function lz_chat_set_application(c,b,f,g,a,e){if(lz_overlay_chat!=null){var d=(lz_chat_data.CurrentApplication=="chat");lz_chat_status=a;lz_chat_delined=e;lz_chat_human_available=f;if(lz_operator!=null||lz_chat_connecting){c=true}if(lz_mode_change_details&&c!=d){lz_chat_switch_details(true)}if(!d&&c&&document.getElementsByName("form_114")[0].value.length>0){lz_mode_create_ticket=true}else{if(!c&&document.getElementById("lz_chat_text").value.length>0&&document.getElementsByName("form_114")[0].value.length==0){document.getElementsByName("form_114")[0].value=document.getElementById("lz_chat_text").value}}if(!lz_chat_delined&&!lz_mode_create_ticket&&lz_chat_data.SelectedGroup!=null&&lz_chat_data.SelectedGroup.Amount>0){c=true}lz_chat_change_widget_application(c);if(g!=""){lz_header_bot_text=g}if(lz_eye_catcher!=null){if(lz_ec_type==2&&document.getElementById("lz_ec_image")!=null){document.getElementById("lz_ec_image").src=lz_global_base64_url_decode(((c)?lz_ec_image:lz_ec_o_image))}else{if(lz_ec_type==1){document.getElementById("lz_ec_header_text").innerHTML=lz_global_base64_url_decode((c)?lz_ec_header:lz_ec_o_header);document.getElementById("lz_ec_sub_header_text").innerHTML=lz_global_base64_url_decode((c)?lz_ec_sub_header:lz_ec_o_sub_header)}}}if(!c&&document.getElementById("lz_chat_queued_posts")!=null){document.getElementById("lz_chat_content_box").removeChild(document.getElementById("lz_chat_queued_posts"))}lz_chat_data.CurrentApplication=(c)?"chat":"ticket";document.getElementById("lz_chat_overlay_icon").style.backgroundImage=(c)?"url('"+lz_poll_server+"templates/overlays/chat/images/icon_chat.png')":"url('"+lz_poll_server+"templates/overlays/chat/images/icon_ticket.png')";lz_chat_prepare_data_form();if(d!=c||lz_is_mobile){lz_chat_set_element_width()}if(d!=c){lz_chat_scoll_down()}}}function lz_chat_poll_parameters(){var c="";if(lz_operator!=null){c+="&op="+lz_global_base64_url_encode(lz_operator.Id)}if(lz_external.Typing){c+="&typ=1"}if(lz_chat_full_load&&!lz_chat_delined){c+="&full=1"}if(lz_closed||lz_leave_chat){c+="&clch=MQ__"}if(lz_popped_out){c+="&po=MQ__"}if(lz_chat_init_feedback){lz_chat_init_feedback=false;c+="&ovlif=MQ__"}if(lz_chat_kb_search_phrase!=""){c+="&skb="+lz_global_base64_url_encode(lz_chat_kb_search_phrase)}if(lz_chat_status_change){c+="&sc=1"}if(lz_chat_talk_to_human&&!lz_chat_delined){c+="&tth=MQ__"}if(lz_force_monitoring){c+="&fm=MQ__"}if(lz_chat_data.SelectedGroup!=null){c+="&eg="+lz_global_base64_url_encode(lz_chat_data.SelectedGroup.Id)}if(lz_chat_logged_in&&lz_chat_status==0){lz_chat_change_data=true}if(lz_chat_change_data&&lz_chat_data.InputFieldValues!=null){for(var a=0;a<lz_chat_data.InputFieldValues.length;a++){if(lz_chat_data.InputFieldValues[a].Type!="File"&&lz_chat_data.InputFieldValues[a].Value!=""){c+="&f"+lz_chat_data.InputFieldValues[a].Index+"="+lz_global_base64_url_encode(lz_chat_data.InputFieldValues[a].Value)}}if(lz_chat_data.CurrentApplication=="chat"){c+="&tc="+lz_global_base64_url_encode(lz_session.Transcript.toString())}lz_chat_change_data=false}if(lz_ticket!=null){c+="&tid="+lz_global_base64_url_encode(lz_ticket);lz_ticket=null}lz_chat_status_change=false;if(lz_chat_last_post_received!=null){c+="&lpr="+lz_global_base64_url_encode(lz_chat_last_post_received)}if(lz_chat_last_message_received!=null){c+="&lmr="+lz_global_base64_url_encode(lz_chat_last_message_received)}if(lz_chat_last_poster!=null){c+="&lp="+lz_global_base64_url_encode(lz_chat_last_poster)}if(lz_desired_operator!=null){c+="&intid="+lz_global_base64_url_encode(lz_desired_operator)}var b=0;for(var a=0;a<lz_external.MessagesSent.length;a++){if(!lz_external.MessagesSent[a].Received){c+="&mi"+b.toString()+"="+lz_global_base64_url_encode(lz_external.MessagesSent[a].MessageId)+"&mp"+(b).toString()+"="+lz_global_base64_url_encode(lz_external.MessagesSent[a].MessageText)+"&mpt"+(b).toString()+"="+lz_global_base64_url_encode(lz_external.MessagesSent[a].MessageTranslationText)+"&mpti"+(b++).toString()+"="+lz_global_base64_url_encode((lz_session.TransFrom!=null)?lz_session.TransFrom:"")}}return c}function lz_overlay_chat_impose_max_length(b,a){if(b.value.length>a){b.value=b.value.substring(0,a)}}function lz_chat_release_post(b){newMessageList=new Array();for(var a in lz_external.MessagesSent){if(lz_external.MessagesSent[a].MessageId==b){lz_external.MessagesSent[a].Received=true}}}function lz_chat_update_waiting_posts(b,a){if(b>-1&&lz_session.OVLCWM!=b){lz_session.OVLCWM=b;lz_session.Save()}document.getElementById("lz_chat_waiting_messages").style.display=document.getElementById("lz_chat_waiting_message_count").style.display=(!lz_chat_state_expanded&&lz_session.OVLCWM>0)?"":"none";document.getElementById("lz_chat_waiting_message_count").innerHTML="&nbsp;"+lz_session.OVLCWM+"&nbsp;"}function lz_global_replace_smilies(d){var b=new Array(/:-\)/g,/::smile/g,/:\)/g,/:-\(/g,/::sad/g,/:\(/g,/:-]/g,/::lol/g,/;-\)/g,/::wink/g,/;\)/g,/:'-\(/g,/::cry/g,/:-O/g,/::shocked/g,/:-\\\\/g,/::sick/g,/:-p/g,/::tongue/g,/:-P/g,/:\?/g,/::question/g,/8-\)/g,/::cool/g,/zzZZ/g,/::sleep/g,/:-\|/g,/::neutral/g);var a=new Array("smile","smile","smile","sad","sad","sad","lol","lol","wink","wink","wink","cry","cry","shocked","shocked","sick","sick","tongue","tongue","tongue","question","question","cool","cool","sleep","sleep","neutral","neutral");for(var c=0;c<b.length;c++){d=d.replace(b[c]," <img border=0 src='"+lz_poll_server+"images/smilies/"+a[c]+".gif'> ")}return d}function lz_chat_add_html_element(e,d,g,c,h,f,a){if(a!=null){lz_chat_update_waiting_posts((a==-1)?0:(lz_session.OVLCWM+parseInt(a)),false)}if(e!=null){if(lz_chat_full_load&&d){lz_chat_full_load=false}if(f!=null&&lz_global_base64_decode(f)!=lz_chat_last_poster&&lz_chat_last_poster!=null){lz_tracking_poll_server(1117);return}if(g!=null&&lz_chat_last_post_received!=lz_global_base64_decode(g)){lz_chat_last_post_received=lz_global_base64_decode(g)}if(c!=null&&lz_chat_last_message_received!=lz_global_base64_decode(c)){lz_chat_last_message_received=lz_global_base64_decode(c)}if(h!=null&&e!=null&&lz_chat_last_poster!=lz_global_base64_decode(h)){lz_chat_last_poster=lz_global_base64_decode(h)}var b=document.createElement("div");document.getElementById("lz_chat_content_inlay").appendChild(b);b.innerHTML=lz_global_replace_smilies(lz_global_base64_decode(e),true);lz_update_chat_area();lz_chat_replace_time()}}function lz_update_chat_area(){lz_chat_set_element_width();lz_chat_set_typing(null,false);var a=document.getElementById("xspacer");if(a!=null){document.getElementById("lz_chat_content_box").removeChild(a)}else{a=document.createElement("div")}a.style.height=a.style.lineHeight="8px";a.id="xspacer";document.getElementById("lz_chat_content_box").appendChild(a);lz_chat_scoll_down()}function lz_chat_post(){this.MessageText="";this.MessageTranslationText="";this.MessageId="";this.MessageTime=0;this.Received=false}function lz_chat_operator(){this.Id="";this.Fullname="";this.Available=false;this.Group="";this.Language="en"}function lz_chat_external_user(){this.Id="";this.Username="";this.Email="";this.Company="";this.Question="";this.Typing=false;this.MessagesSent=new Array();this.MessagesReceived=new Array()}function lz_chat_detect_sound(){var a=document.createElement("audio");var b=!!(a.canPlayType&&a.canPlayType('audio/ogg; codecs="vorbis"').replace(/no/,""));var c=!!(a.canPlayType&&a.canPlayType("audio/mpeg;").replace(/no/,""));lz_sound_available=(b||c);lz_sound_format=(b)?"ogg":"mp3"}function lz_chat_decline_request(c,a,e,b){if(b==null){b=false}var d=document.getElementById(c);if(d!=null&&d.style.display!="none"){if(!a){lz_request_active=c;lz_tracking_action_result("chat_request",b,false,lz_chat_poll_parameters())}d.parentNode.removeChild(d);if(e&&lz_chat_state_expanded&&lz_chat_id.length==0&&lz_external.MessagesSent.length==0){lz_chat_change_state(true,true)}lz_chat_set_element_width()}}function lz_chat_mail_callback(a){lz_chat_loading(false);lz_mode_ticket_feedback=true;document.getElementById("lz_chat_ticket_received").style.display=(a)?"":"none";document.getElementById("lz_chat_ticket_flood").style.display=(!a)?"":"none";if(a){document.getElementsByName("form_114")[0].value="";lz_ticket=null}else{lz_flood=true}lz_chat_prepare_data_form()}function lz_chat_send_ticket(){lz_chat_save_input_value(114,document.getElementsByName("form_114")[0].value);if(!lz_chat_handle_ticket_forward(true)){if(lz_check_missing_inputs(true,"lz_chat_send_ticket")){lz_chat_loading(true);lz_ticket=lz_global_timestamp();lz_chat_change_data=true;setTimeout("lz_tracking_poll_server(1116);",500)}}}function lz_chat_loading(a){var b=(a!=(document.getElementById("lz_chat_overlay_loading").style.display==""));document.getElementById("lz_chat_overlay_loading").style.display=(a)?"":"none";if(b){if(a){lz_chat_unset_focus()}else{lz_chat_set_focus(43)}}}function lz_check_missing_inputs(h,k){var o=false;var b=(lz_chat_data.CurrentApplication=="chat"&&!lz_mode_create_ticket)?lz_chat_data.SelectedGroup.ChatInputsMandatory:lz_chat_data.SelectedGroup.TicketInputsMandatory;var d=(lz_chat_data.CurrentApplication=="chat"&&!lz_mode_create_ticket)?lz_chat_data.SelectedGroup.ChatInputsHidden:lz_chat_data.SelectedGroup.TicketInputsHidden;var c=lz_is_placeholder_support();for(var e=0;e<lz_chat_data.InputFieldIndices.length;e++){var n=lz_chat_data.InputFieldIndices[e];if(lz_chat_data.InputFieldValues[e].Type=="File"||n==115){continue}if(lz_chat_data.InputFieldValues[e].Active||(n==116&&lz_chat_data.CallMeBackMode)){var j=(lz_chat_data.InputFieldValues[e].Type=="CheckBox")?document.getElementsByName("form_"+n)[0].checked:lz_global_trim(document.getElementsByName("form_"+n)[0].value).length>0;if(!c&&j&&lz_chat_data.InputFieldValues[e].Type!="CheckBox"&&lz_global_trim(document.getElementsByName("form_"+n)[0].value)==document.getElementById("lz_form_ph_"+n).value){j=false}var g=(n==115&&lz_chat_data.SelectedGroup.ChatVouchersRequired.length>0&&lz_chat_data.CurrentApplication=="chat");var l=(lz_array_indexOf(d,n)==-1&&(lz_array_indexOf(b,n)!=-1||lz_chat_data.InputFieldValues[e].Validation));var a=(n==116&&lz_chat_data.CallMeBackMode);var f=(n==114&&k=="lz_chat_send_ticket");if(((g||l)||a||f)&&!j){if(h){document.getElementById("lz_form_mandatory_"+n).className="lz_input_icon lz_required";document.getElementById("lz_form_mandatory_"+n).style.display=""}o=true}else{if(h){if(document.getElementById("lz_form_info_"+n).innerHTML.length>0){document.getElementById("lz_form_mandatory_"+n).className="lz_input_icon lz_info";document.getElementById("lz_form_mandatory_"+n).style.display=""}else{document.getElementById("lz_form_mandatory_"+n).style.display="none"}}}}}var m=lz_chat_data.Groups.GetGroupById(document.getElementById("lz_form_groups").value);document.getElementById("lz_form_mandatory_group").className="lz_input_icon lz_required";document.getElementById("lz_form_mandatory_group").style.display=(m==null&&h)?"":"none";if(m==null){o=true}if(o){if(h){document.getElementById("lz_form_mandatory").style.display=""}return false}else{if(k!=null){return lz_validate_inputs(k,d)}else{return true}}}function 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b=(lz_chat_fixed_mode)?lz_global_get_window_width(true):lz_overlay_chat_width;for(var a=0;a<document.getElementById("lz_chat_content_box").childNodes.length;a++){if(document.getElementById("lz_chat_content_box").childNodes[a].tagName.toLowerCase()=="div"){document.getElementById("lz_chat_content_box").childNodes[a].style.width=(lz_chat_scrolled||document.getElementById("lz_chat_content_box").scrollHeight>document.getElementById("lz_chat_content_box").clientHeight)?(b-18+"px"):(b-3+"px")}}}function lz_chat_set_translation(c,d,a){if(lz_overlay_chat!=null){if(a!=null){a=lz_global_base64_decode(a).toLowerCase();a=(a.length==0)?null:a}if(d!=null){d=lz_global_base64_decode(d).toLowerCase();d=(d.length==0)?null:d}if(c!=null&&lz_session.TransSID!=c){if(c!=null){lz_session.TransSID=c}if(a!=null){lz_session.TransInto=a}else{lz_session.TransInto=""}if(d!=null){lz_session.TransFrom=d}else{lz_session.TransFrom=""}document.getElementById("lz_chat_overlay_options_trans").checked=(a!=null)}document.getElementById("lz_chat_overlay_options_trans").checked=lz_session.TransFrom!="";for(var b=0;b<document.getElementById("lz_chat_overlay_options_language").options.length;b++){if(document.getElementById("lz_chat_overlay_options_language").options[b].value==lz_session.TransFrom){document.getElementById("lz_chat_overlay_options_language").selectedIndex=b}}lz_chat_change_translation()}}function 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k=(lz_chat_data.CurrentApplication!="ticket"&&!lz_mode_create_ticket&&lz_chat_data.SelectedGroup.Amount>0);var h=(k)?lz_chat_data.SelectedGroup.ChatInputsHidden:lz_chat_data.SelectedGroup.TicketInputsHidden;var f=(k)?lz_chat_data.SelectedGroup.ChatInputsMandatory:lz_chat_data.SelectedGroup.TicketInputsMandatory;var b=(lz_chat_data.CurrentApplication!="ticket");var g=lz_is_placeholder_support();for(var j=0;j<lz_chat_data.InputFieldIndices.length;j++){var m=lz_chat_data.InputFieldIndices[j];if(document.getElementById("lz_form_active_"+m).value=="true"){d=((lz_array_indexOf(h,m)>-1)||(lz_chat_data.ForceGroupSelect&&!lz_chat_data.ForceSelectMade&&lz_chat_data.InputFieldValues[j].IsHiddenGeneral(lz_chat_data.Groups.Groups,k)));if(lz_chat_data.CurrentApplication=="chat"&&lz_mode_change_details&&m==114){d=true}if(lz_chat_data.InputFieldValues[j].Type=="File"){d=true;c=((lz_chat_data.CurrentApplication!="chat"||!k)&&!lz_mode_change_details)}document.getElementById("lz_form_"+m).className=(m==116&&lz_chat_data.CallMeBackMode)?"lz_input lz_input_com":document.getElementById("lz_form_"+m).className;document.getElementById("lz_form_"+m).style.display=(d)?"none":"";document.getElementById("lz_form_"+m).style.display=(m==115)?((e)?"":"none"):document.getElementById("lz_form_"+m).style.display;document.getElementById("lz_form_"+m).style.display=(m==116&&lz_chat_data.CallMeBackMode)?"":document.getElementById("lz_form_"+m).style.display;if(document.getElementById("lz_form_info_"+m).innerHTML.length>0&&!lz_mode_change_details){if(document.getElementById("lz_form_mandatory_"+m).className.indexOf("lz_required")==-1){document.getElementById("lz_form_mandatory_"+m).className="lz_input_icon lz_info"}document.getElementById("lz_form_mandatory_"+m).style.cursor="pointer";document.getElementById("lz_form_mandatory_"+m).style.display="";document.getElementById("lz_form_mandatory_"+m).onmouseover=new Function("lz_chat_show_info_box('"+m.toString()+"',true);");document.getElementById("lz_form_mandatory_"+m).onmouseout=new 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Function("lz_chat_show_info_box('"+m.toString()+"',false);")}else{if(lz_mode_change_details){document.getElementById("lz_form_mandatory_"+m).style.display="none"}}document.getElementsByName("form_"+m)[0].disabled=lz_mode_change_details&&lz_chat_data.InputFieldValues[j].Validation}else{document.getElementById("lz_form_"+m).style.display="none"}if(lz_chat_data.InputFieldValues[j].Active){if(lz_array_indexOf(f,m)!=-1||(lz_chat_data.InputFieldValues[j].Validation&&lz_array_indexOf(h,m)==-1)){if(!lz_mode_chat_login){lz_mode_chat_login=lz_chat_human_available&&!lz_chat_botmode}b=true}if(!g&&(lz_chat_data.InputFieldValues[j].Type=="Text"||lz_chat_data.InputFieldValues[j].Type=="TextArea")){if(document.getElementsByName("form_"+m)[0].value==""){document.getElementsByName("form_"+m)[0].value=document.getElementById("lz_form_ph_"+m).value;document.getElementsByName("form_"+m)[0].style.color="#BBB"}document.getElementsByName("form_"+m)[0].onfocus=new Function("if (this.value == 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b=lz_chat_data.InputFieldIndices[c];if(document.getElementById("lz_form_"+b)!=null){if(lz_chat_data.InputFieldValues[c].Type=="File"){continue}if(document.getElementsByName("form_"+b)[0].tagName.toUpperCase()=="SELECT"){document.getElementsByName("form_"+b)[0].selectedIndex=parseInt(lz_chat_data.InputFieldValues[c].Value)}else{if(document.getElementsByName("form_"+b)[0].type.toUpperCase()=="CHECKBOX"){if(document.getElementsByName("form_"+b)[0].value==""||a){document.getElementsByName("form_"+b)[0].value=lz_chat_data.InputFieldValues[c].Value}document.getElementsByName("form_"+b)[0].checked=(parseInt(lz_chat_data.InputFieldValues[c].Value)==1)}else{if(document.getElementsByName("form_"+b)[0].value==""||a){document.getElementsByName("form_"+b)[0].value=lz_global_trim(lz_chat_data.InputFieldValues[c].Value)}}}}}}function lz_chat_pre_change_group(a){lz_chat_data.ForceSelectInit=true}function 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e=(lz_chat_data.SelectedGroup!=null)?lz_chat_data.SelectedGroup.Id+lz_chat_data.SelectedGroup.Amount:"";if(lz_chat_data.SelectedGroup!=null){if(d.length>a){d.selectedIndex=a}if(c!=e){if(lz_mode_chat_login&&lz_chat_data.SelectedGroup.Amount==0&&lz_chat_data.CurrentApplication=="chat"){lz_chat_data.CurrentApplication="ticket"}else{if(!lz_chat_delined&&lz_chat_data.SelectedGroup.Amount>0&&lz_chat_data.CurrentApplication=="ticket"){lz_chat_data.CurrentApplication="chat"}}lz_chat_prepare_data_form();lz_chat_set_focus(9)}d.style.color=d.childNodes[d.selectedIndex].style.color;d.style.background=d.childNodes[d.selectedIndex].style.background}}function lz_chat_show_queue_position(a,c,b){if(!lz_chat_data.QueueMessageAppended){var d=lz_global_base64_decode(b).replace("<!--queue_position-->","<span id='lz_chat_queue_position' style='color:"+lz_color_darker+"'>-1</span>");d=d.replace("<!--queue_waiting_time-->","<span id='lz_chat_queue_waiting_time' 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lz_chat_search_result(b,a){lz_chat_kb_search_phrase="";document.getElementById("lz_chat_kb_match_info").style.display=(a>0)?"block":"none";if(a>0&&!lz_chat_kb_sound_played){lz_chat_play_sound("message");lz_chat_kb_sound_played=true}}function lz_chat_kb_deactivate(a){lz_chat_search_result(0);lz_shared_kb_auto_search=false;if(a){lz_session.KBS=0;lz_session.Save()}}function lz_chat_set_zoom(a){if(!lz_fixed_mode_possible()){return}if(lz_chat_state_expanded){lz_chat_restore_meta();lz_overlay_chat.lz_livebox_fixed_mode=lz_chat_fixed_mode=true;lz_overlay_chat.lz_livebox_div.style.position="fixed";lz_overlay_chat.lz_livebox_hide();document.body.style.position="fixed";document.body.style.overflowY="hidden";lz_chat_set_meta();setTimeout("lz_livebox_scale_box('lz_overlay_chat',1,true);",100);setTimeout("lz_chat_set_slide("+a+");lz_livebox_center_box('lz_overlay_chat',true);lz_chat_update_css();lz_chat_set_element_width();",400)}else{lz_livebox_hide_box("lz_overlay_chat");lz_livebox_hide_box("lz_eye_catcher");lz_chat_restore_meta();document.body.style.position="";document.body.style.overflowY="";lz_overlay_chat.lz_livebox_prevent_scale=false;lz_overlay_chat.lz_livebox_fixed_mode=lz_chat_fixed_mode=false;lz_chat_set_slide(false);setTimeout("lz_zoom_factor=null;lz_livebox_init_center_boxes();lz_livebox_show_box('lz_overlay_chat');lz_livebox_show_box('lz_eye_catcher');",500)}}function 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